Shipping & Returns
1. Shipping Rates
Shipping rates are calculated at checkout based on the weight, size, and destination of your order. We offer competitive shipping rates to provide you with the best value.
2. Processing Time
Orders are typically processed within 1-3 business days. You will receive an email confirmation with tracking information once your order is dispatched.
3. Shipping Time
Shipping time varies depending on your location and the shipping method selected during checkout. Please note that delivery times may be affected by factors beyond our control, such as customs procedures, holidays, and unforeseen events. For estimated shipping times, please refer to the information provided during checkout.
4. Order Tracking
You will receive a tracking number in your confirmation email once your order has been shipped. You can use this tracking number to monitor the status of your delivery.
5. Shipping Carriers
We partner with reputable shipping carriers to ensure safe and timely delivery of your orders. The carrier used for your shipment will be specified in your shipping confirmation email.
6. Shipping Address
Please ensure that your shipping address is accurate and complete to avoid any delays or misdeliveries. We are not responsible for orders shipped to incorrectly provided addresses.
7. Lost or Stolen Packages
Akuvis African Collection is not responsible for lost or stolen packages. If you believe your package is lost or has been stolen, please contact the respective shipping carrier to file a claim.
8. Customs and Duties
For international orders, customs duties and taxes may apply. Akuvis African Collection is not responsible for any customs fees or duties associated with your order.
9. Returns and Exchanges
a. Eligibility: We accept returns and exchanges for eligible products within 14 days from the date of delivery.
b. Conditions: To be eligible for a return or exchange, items must be unused, in their original condition, and accompanied by the original packaging and tags.
c. Process: To initiate a return or exchange, please contact our customer support team at firstname.lastname@example.org within the specified time frame. Provide your order number, a description of the issue, and any relevant photos.
d. Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defective or wrong item sent by us.
10. Refund Policy:
a. Eligibility: Refunds are issued for eligible returns or in cases where products are out of stock or unavailable for shipment.Shipping costs and fees may not be refundable.
b. Process: Once your return is received and inspected, we will send an email notifying you of the approval or rejection of your refund. If approved, the refund will be processed to the original payment method within 2-4 business days.
11. Contact Us
If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact us at email@example.com.